Resume

Career Highlights

• Technical project manager at SolarCity delivering Grid Services solutions for electric utilities including Pacific Gas & Electric
• Technical program manager at Amazon Lab126 on Kindle e-reader’s largest software updates of 2014 & 2015 to millions of customers. Full lifecycle program management responsibilities, from strategic planning and product definition through launch day
• Founded Paesli.com, a home services marketplace leveraging sharing economy, from concept to execution of minimum viable product

Experience

Technical Project Manager in Grid Systems Integration, SolarCity – 1/16 – present:

Delivering solutions to enable a clean, modern electrical grid. I lead software development teams through product definition and implementation of the SolarCity Gridlogic platform, which is used by utilities to monitor and control distributed energy resources for generation control, customer-sited storage, and grid voltage regulation. I partner with business development to translate customer needs to software that delights utility users.

Technical Program Manager on Kindle e-Readers, Amazon Lab126 – 6/14 – 1/16:

Delivered the 2014 & 2015 fall software releases to millions of e-reader customers. I’ve worked the full program lifecycle: strategic multi-year planning, requirements and design, user testing, development using agile scrum iterations, quality and beta testing, and launch activities. The 2015 release included a complete user experience redesign (Home & Library), and went to five e-reader device types for the first time. In 2014, our major annual release included a feature release across apps & tablets as well (Amazon’s Family Library). Made product management decisions such as on-device application load time requirements, cost expenditures for on-device advertising options, and prioritization decisions around customer experience quality.

Founder, Paesli.com – 6/14 – 4/15:

Founded Paesli.com with the mission of connecting people for comprehensive, affordable home services (cooking, cleaning, and organizing). Paesli was a marketplace that connected clients and providers directly with one another via the sharing economy model (e.g., Uber, airbnb). I developed and iterated on the product concept based on survey data, market analysis and customer profiling. Applying lean startup techniques to rapidly explore the business model, I learned marketing & advertising techniques, built the html site myself and recruited both providers and clients, listening carefully to their needs and iterating the product. After initial MVP launch and client-provider matches, I computed a range of customer lifetime value scenarios and explored large pivots to achieve profitability, ultimately deciding to shut down rather than pivot to a business model less aligned with my values.

Senior Project Associate, NASA Ames Airspace Operations Laboratory, San Jose State University Research Foundation – 3/12 – 6/14:

Published research results on human factors aspects of advanced air traffic control technologies through large scale human-in-the-loop simulations. I coordinated software changes for multiple research projects, and developed new java tools for my research’s post-simulation data analysis.

Staff Systems Engineer, Lockheed Martin Corporation — 2003 – 2012

Competitive proposals: Developed technical proposal response for FAA on a competitive proposal (~$1B), including key approaches for components of the engineering problem, designing graphics and writing major proposal sections including system of systems integration and system engineering.

System Design Engineering: Redesigned entire weather briefing system for General Aviation air traffic controllers through sessions with the whole gamut of end users, while managing the existing operational air traffic system.

System Architecture: Architected $60M air traffic control system enhancement (on En Route Automation Modernization (ERAM) System-Wide Information Management), a web services approach to sharing flight information between various FAA and airline users. Led engineering concepts and implementation options for US-Europe data exchange interoperability using web services.

Selected Publications

“Controller Strategies for Automation Tool Use under Varying Levels of Trajectory Prediction Uncertainty”, Proc. AIAA Aviation, 10.2514/6.2013‐4262, 2013, presented at conference.

I published or co-wrote seven technical papers in two years at NASA, and two earlier ones at Lockheed Martin. Additional publications available at susanmorey.com/publications/

Education & Leadership Programs

M.S., Technical Management, Johns Hopkins University, Baltimore, MD, 2007

M.S., Industrial Engineering and Operations Research, Pennsylvania State University, University Park, PA, 2003

B.S., Industrial Engineering, Pennsylvania State University, University Park, PA, 2002

2010 Graduate, Lockheed Martin Advanced Technical Leadership Program

2007 Graduate, Lockheed Martin Engineering Leadership Development Program

Continuing education: Human-Computer Interaction course on Coursera (Stanford); self-taught in basic Java skills to enhance analysis and statistics for my NASA research.

Outside work, I read, run, practice yoga, and am a terrible surfer. I built a tiny robot, soldering and programming it, and I’m slowly teaching myself electrical power systems engineering